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CV-19/COVID POLICY

Effective March 15, 2020

Courses included in policy:

  • ALL First Aid & CPR/AED & BLS
  • ALL Professional Responder
  • ALL Wilderness & Remote First Aid
  • ALL Marine Basic First Aid
  • ALL Babysitting & StaySafe
  • ALL Recertification Courses

Client Cancellation:

  • There are No Refunds for our courses

We will offer a no-charge rescheduling to a future Right Reaction course for a participant in any course that must be cancelled because of government-imposed CV-19 ‘lockdowns’.

We will offer a no-charge rescheduling to a future Right Reaction course for students who must postpone their course due to any COVID concerns.  The course must be rescheduled to another course within 2 months.

As a very small business, we are not in a position to refund the cost of any course that has to be cancelled.  If we are ordered to shut down by threat of fines by the government, we lose 100% of our income.

It is NEVER in our plans to cancel any of our scheduled courses.  If we are forced to shut down by the COVID situation, we have no choice.  We understand that it was not in your plans to have your course postponed either.  Rescheduling to a future date is the best solution for the completely unfair situation we’ve all been put in by this virus.

First Aid Training (in any course level) will require you to be close to others at points during the course, as some skills require a partner or group.  This is why masks are required.

In the interest of keeping the course running smoothly and on time, please be aware that there is zero tolerance for discussion of COVID politics – including Cases, Variants, Vaccines, Proof of Vax, etc.  PLEASE LEAVE OPINIONS AND POLITICS AT HOME.  Courses are for first aid training.  Failure to comply will result in removal from the course.

All Red Cross certifications are valid for 3 years (except BLS which is valid for 1 year).

*We encourage you to contact your local MPP – Member of Provincial Parliament (https://www.ola.org/en/members/expense-disclosure/listand) AND your MP – Member of Parliament (https://www.ourcommons.ca/members/en/search?province=ON) to express that you are not in favour of CV-19 ‘lockdowns’ that hurt small businesses disproportionately.*

Student Requirements:

  • 100% attendance
  • Successful completion of skills and scenarios
  • 75% (First Aid) 80% (Pro Responder) passing grade on written test

Right Reaction Cancellation

In the event of instructor illness or extenuating circumstances, if Right Reaction® has to cancel a DAY or a COURSE, it will be rescheduled at no cost. We make every effort not to cancel a DAY or a COURSE and a certified replacement instructor may be used in some circumstances.

If we have to cancel a course that you have registered for, you have 30 days from the original course date to reschedule to another course or you are considered a ‘no-show’ and no refund will be given.

First Aid Courses Cancellation Policy

Courses included in policy:

  • Standard & Emergency First Aid
  • CPR/AED & BLS
  • Advanced & Basic Wilderness & Remote First Aid
  • Marine Basic First Aid
  • Standard & Emergency Child Care First Aid
  • Babysitting & StaySafe
  • ALL Recertification Courses

Client Cancellation:

  • There are No Refunds for our courses
  • No-shows, Withdrawal or Incomplete in a course = No refunds

Course materials are ordered at least 7 business days before the start of the course. Please respect that these courses require a minimum number of participants to be able to run.

Student Requirements:

  • 100% attendance
  • Successful completion of skills and scenarios
  • 75% (First Aid) 80% (Advanced) passing grade on written test

Right Reaction Cancellation

In the event of instructor illness or extenuating circumstances, if Right Reaction® has to cancel a DAY or a COURSE, it will be rescheduled at no cost. We make every effort not to cancel a DAY or a COURSE and a certified replacement instructor may be used in some circumstances.

If we have to cancel a course that you have registered for, you have 30 days from the original course date to reschedule to another course or you are considered a ‘no-show’ and no refund will be given.

Professional Responder / Advanced Courses Cancellation Policy

Courses included in policy:

  • First Responder (FR)
  • Emergency Medical Responder (EMR)
  • Marine Advanced First Aid (MAFA)
  • Any Professional Responder level recertification

Client Cancellation:

  • There are No Refunds for our courses
  • Reschedule to a future RR course (within 6 months of original course date) = $50 reschedule fee
  • No shows, Wtihdrawal or Incomplete in a course = No refunds

Course materials are ordered at least 7 business days before the start of the course. Please respect that these courses require a minimum number of participants to be able to complete the required skills and scenarios. Please understand that these courses require a serious commitment to the schedule and cost to run.

Student Requirements:

  • 100% attendance
  • 80% passing grade on written knowledge evaluation
  • Successful completion of skills AND scenarios

Right Reaction Cancellation

In the event of instructor illness or extenuating circumstances, if Right Reaction® has to cancel a DAY or a COURSE, it will be rescheduled at no cost. We make every effort not to cancel a DAY or a COURSE and a certified replacement instructor may be used in some circumstances.

Course Policies - Group Bookings

Course Minimums:

  • First Aid & CPR/AED and BLS – 6 participants
  • Wilderness/Specialty – 6 participants
  • Babysitting – 4 participants (our location) / 8 (your location)
  • FR/EMR/Oxygen – 4 participants
    *Minimums may be higher depending on location of course

Billing:

You will be billed for the number of participants confirmed to Right Reaction® in advance of the course. Please be aware that participants that are absent because of no-shows, illness, etc will still be billed. Our prices are based on course minimums and manuals, materials, etc are ordered specifically for your booking.  If a participant is absent, they MAY be able to reschedule to a future course:
1. The course must be within 6 weeks of the missed date.
2. There is a $30 rescheduling fee.
3. The participant must have completed the online if a blended course was taken.
4. Rescheduling can be done once – if a participant is absent again, they will need to start the course over.

Payment:

Payment can be made by credit card, ETF, or business cheque. Cheques should be made payable to Right Reaction®.  Overdue accounts are subject to 5% per month. First Aid certification cards will be held until payment is received.

Outdoor Swim Cancellation Policy

Effective January 1, 2020

We will no longer be able to reschedule missed lessons for any reason, and no refunds will be issued for client cancellations.

Makeup lessons will only be scheduled for the following reasons:

Inclement Weather

We try not to make a decision to cancel lessons until 30 minutes to 1 hour before, as weather often changes throughout the day. In the past, we have cancelled in the morning, and by noon, it’s sunny and warm again. We will always error on the side of safety if we have to cancel.

We will NOT cancel if it’s just raining, unless it hampers our ability to offer a quality lesson.
We WILL cancel if there is thunder or lightning in the area OR if it’s cold & windy while raining. Please understand that we have up to 10 lessons per day, so cancellations make it extremely difficult to reschedule lessons.

Effective January 1, 2022

FRIDAY is now makeup lesson day.  Makeup lessons are ONLY available on the FRIDAY of the same week that a lesson is cancelled.  Your makeup lesson time will be at the same time on Friday (unless an alternate time is worked out with the instructor).
EXAMPLES:
Tuesday lesson at 10a cancelled –> Makeup lesson on Friday at 10a
Wednesday lesson at 5p cancelled –> Makeup lesson on Friday at 5p
*For the week of Aug 2-5, makeup day is SAT AUG 6

If you are unable to attend the makeup lesson at the same time, the instructor MAY be able to offer an alternate time on Friday.  However, if you cannot attend the makeup lesson, the lesson will not be made up.

Right Reaction® considers a full lesson has been taught in the event that 50% or more of the lesson has been taught. If a lesson is less than 50% over, Right Reaction® will reschedule the missed time at no charge. Refunds will not be issued.

Right Reaction® Cancellation

In the event of instructor illness or extenuating circumstances, if Right Reaction® has to cancel a lesson, it will be rescheduled at no cost. We make every effort not to cancel a lesson and a certified replacement instructor may be used in some circumstances.

SUMMER SWIM LESSON BOOKINGS POLICY

Right Reaction® reserves your swim lesson bookings (times & dates) when a registration form is filled out AND a deposit is made on our website.

Right Reaction® reserves the right to charge an administration fee of $50 – $100 for changing your booking after it has been scheduled.  Changes require scheduling to be done twice (once for the original, once for the reschedule) and may result in lost business if you’re reserved dates/times are requested by another client.  There are also non-refundable fees involved with payment processing.

$100 – 8 lessons
$50 – 4 lessons

Right Reaction® will make an effort to accommodate rescheduling, but cannot guarantee availability.  If a booking is made and rescheduling cannot be arranged, an administration fee will be subtracted from your payment.

Please respect that in Canada, there is limited season to schedule Summer outdoor lessons.  It is difficult to schedule multiple lessons at varying locations across the city and scheduling has to accommodate multiple factors.

Indoor Swim Cancellation Policy

Client Cancellation or Absence:

You will be billed for all lessons scheduled in the session – 8 lessons.

Please be aware that if you are absent for any reason (including illness, car troubles, or any other reason) the lesson:

  1. Cannot be rescheduled.
  2. Cannot be refunded.
  3. Cannot be postponed to another session.

Our costs for the rental of the facility must be paid upfront in full and are non-refundable.
Therefore, your swim lessons must be paid upfront and are non-refundable.
We appreciate your understanding.

Right Reaction Cancellation:

In the event of instructor illness or extenuating circumstances, if Right Reaction® has to cancel a lesson, it will be rescheduled at no cost. We make every effort not to cancel a lesson and a replacement instructor may be used in some circumstances.

Payment:

Payment can be made by cash at the first lesson of the session or by Visa, MasterCard or American Express on our website. Payment must be made in full before the first lesson begins.

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