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First Aid Bookings Policy - Groups

Course Minimums:

  • Instructor Courses – 4 participants
  • SFA/EFA/CPR & AED – 6 participants
  • Wilderness/Specialty – 6 participants
  • Babysitting – 4 participants (our location) / 8 (your location)
  • FR/EMR/Oxygen – 4 participants

Billing:

You will be billed for the number of participants confirmed to Right Reaction® in advance of the course. Please be aware that participants that are absent because of no-shows, illness, etc will still be billed. Our prices are based on course minimums and manuals, materials, etc are ordered specifically for your booking.

Payment:

Payment can be made by cash or cheque. Cheques should be made payable to Right Reaction®. For companies who are invoiced, payment is due before start of course. Overdue accounts are subject to 5% per month. First Aid certification cards will be held until payment is received.

Advanced Courses Cancellation Policy

Courses included in policy:

  • First Responder (FR)
  • Emergency Medical Responder (EMR)
  • Marine Advanced First Aid (MAFA)

Client Cancellation Fees:

  • 10 – 20 Business Days before the start of the course
  • $200 cancellation fee – FR or MAFA or EMR Upgrade (40 hrs) or FR/EMR recert
  • $400 cancellation fee – EMR (80 hrs)
  • Reschedule to a future RR course (within 6 months of original course date) = $50 reschedule fee
  • Less than 10 business days notice = No refunds
  • No shows = No refunds
  • Student backs out after starting course = No refunds

Course materials are ordered at least 7 business days before the start of the course. Please respect that these courses require a minimum number of participants to be able to complete the required skills and scenarios. Please understand that these courses require a serious commitment to the schedule and cost to run.

Student Requirements:

  • 100% attendance
  • 80% passing grade on written knowledge evaluation
  • Successful completion of skills AND scenarios

Right Reaction Cancellation

In the event of instructor illness or extenuating circumstances, if Right Reaction® has to cancel a DAY or a COURSE, it will be rescheduled at no cost. We make every effort not to cancel a DAY or a COURSE and a certified replacement instructor may be used in some circumstances.

First Aid Courses Cancellation Policy

Courses included in policy:

  • Standard & Emergency First Aid
  • CPR/AED
  • Advanced & Basic Wilderness & Remote First Aid
  • Marine Basic First Aid
  • Standard & Emergency Child Care First Aid
  • Babysitting & StaySafe
  • Red Cross Instructor Courses

Client Cancellation Fees:

  • Less than 7 business days before the start of the course = 50% of course fee
  • Less than 48 hours notice = No refunds
  • No Show = No refunds

Course materials are ordered at least 5 business days before the start of the course. Please respect that these courses require a minimum number of participants to be able to run.

Student Requirements:

  • 100% attendance
  • Successful completion of skills and scenarios
  • 75% (First Aid) 80% (Advanced) passing grade on written test

Right Reaction Cancellation

In the event of instructor illness or extenuating circumstances, if Right Reaction® has to cancel a DAY or a COURSE, it will be rescheduled at no cost. We make every effort not to cancel a DAY or a COURSE and a certified replacement instructor may be used in some circumstances.

If we have to cancel a course that you have registered for, you have 30 days from the original course date to reschedule to another course or you are considered a ‘no-show’ and no refund will be given.

Outdoor Swim Cancellation Policy

Inclement Weather

We try not to make a decision to cancel lessons until 30 minutes to 1 hour before, as weather often changes throughout the day. In the past, we have cancelled in the morning, and by noon, it’s sunny and warm again. We will always error on the side of safety if we have to cancel.

We will NOT cancel if it’s just raining, unless it hampers our ability to offer a quality lesson.
We WILL cancel if there is thunder or lightning in the area OR if it’s cold & windy while raining. Please understand that we have up to 10 lessons per day, so cancellations make it extremely difficult to reschedule lessons.

In the event of severe rain or thundershowers, the “Right Reaction” is to cancel the lesson in the interest of safety. Right Reaction® will try to give as much notice as possible if a lesson has to be cancelled, but sometimes storms are unpredictable. As water is one of the first places lightning may strike, Right Reaction® will not take chances with bad weather. The interest of safety will always outweigh other concerns. Right Reaction® will contact you if a lesson must be cancelled due to poor weather.

Right Reaction® may also cancel a lesson if cold weather hampers our ability to offer a quality lesson. Water and cool weather do not mix well, and children may experience chills faster in cooler weather (not to mention the instructor). The combination of cooler weather and water may also pose a risk of hypothermia. In the event that Right Reaction® deems it too cool to offer a quality lesson, a lesson may be cancelled.

If a lesson is cancelled because of inclement weather, it will be rescheduled whenever possible. In the event that bad weather strikes after a lesson has started, Right Reaction® will consider a full lesson has been taught in the event that half or more of the lesson has been taught. If a lesson is less than half over, Right Reaction® will reschedule the lesson at no charge. Refunds will not be issued unless Right Reaction® cannot accommodate a rescheduled lesson.

Client Cancellation

24 hours notice is required if a cancellation is required. Right Reaction® will reschedule the lesson so long as we are given 24 hours notice. If a lesson is cancelled with less than 24 hours notice, Right Reaction® reserves the right to not reschedule the missed lesson and no refund will be issued. Right Reaction® will make an effort to accommodate rescheduling.

Right Reaction® Cancellation

In the event of instructor illness or extenuating circumstances, if Right Reaction® has to cancel a lesson, it will be rescheduled at no cost. We make every effort not to cancel a lesson and a certified replacement instructor may be used in some circumstances.

SWIM BOOKINGS – Client Cancellation

Right Reaction® reserves your swim lesson bookings (times & dates) when a registration form is filled out AND a deposit is made on our website.

Right Reaction® reserves the right to charge an administration fee of $50 – $100 for changing your booking after it has been scheduled.  Changes require scheduling to be done twice (once for the original, once for the reschedule) and may result in lost business if you’re reserved dates/times are requested by another client.

$100 – 8 lessons
$50 – 4 lessons

Right Reaction® will make an effort to accommodate rescheduling, but cannot guarantee availability.  If a booking is made and rescheduling cannot be arranged, an administration fee will be subtracted from your payment.

Please respect that in Canada, there is limited season to schedule Summer outdoor lessons.  It is difficult to schedule multiple lessons at varying locations across the city and scheduling has to accommodate multiple factors.

Indoor Swim Cancellation Policy

Client Cancellation or Absence:

You will be billed for all lessons scheduled in the session – 8 lessons.

Please be aware that if you are absent for any reason (including illness, car troubles, or any other reason) the lesson:

  1. Cannot be rescheduled.
  2. Cannot be refunded.
  3. Cannot be postponed to another session.

Our costs for the rental of the facility must be paid upfront in full and are non-refundable.
Therefore, your swim lessons must be paid upfront and are non-refundable.
We appreciate your understanding.

Right Reaction Cancellation:

In the event of instructor illness or extenuating circumstances, if Right Reaction® has to cancel a lesson, it will be rescheduled at no cost. We make every effort not to cancel a lesson and a replacement instructor may be used in some circumstances.

Payment:

Payment can be made by cash at the first lesson of the session or by Visa, MasterCard or American Express on our website. Payment must be made in full before the first lesson begins.

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