Frequently Asked Questions

Right Reaction Policies

Right Reaction’s Company Policies for First Aid Training & Swim Lessons, including cancellations, rescheduling, fees and more are found on our POLICIES page.  Click the link at the bottom left of any page or click here.

Professional Responder (EMR | FR) Course Questions

  1. What is the difference between First Responder (FR) & Emergency Medical Responder (EMR)?
    First Responder (FR) is a 40 hour course.  It is recommended that you have CPR C or Standard First Aid C in order to take First Responder.  Full course details are on the First Responder page.
    Emergency Medical Responder (EMR) is an 80 hour course.  Full course details are on the Emergency Medical Responder page.
    *Right Reaction offers EMR in two parts – First Responder (40 hrs) and EMR Upgrade/Bridge (40 hrs) to achieve the EMR certification.
    EMR = 80 hours
    FR (40 hrs) + EMRU (40 hrs) = EMR (80 hrs)
    You must take First Responder & EMR Upgrade/Bridge to achieve the EMR certification.
  2. I have CPR C or Standard First Aid & CPR C.
    What Professional Responder Course can I take?
    a) First Responder course (40 hrs) AND
    b) EMR Upgrade course (40 hrs) to achieve the EMR certification
    EMR = 80 hours
    FR (40 hrs) + EMRU (40 hrs) = EMR (80 hrs)
  3. I have an unexpired Red Cross First Responder Certification.
    What Professional Responder Course can I take?
    EMR Upgrade course (40 hrs)
    Note: You must email a picture/copy of your unexpired Red Cross First Responder card to info@rightreaction.ca to show proof.
  4. I have an unexpired Red Cross EMR Certification.
    What Professional Responder Course can I take?
    EMR Recert course (40 hrs)
    Note: You must email a picture/copy of your unexpired Red Cross First Responder card to info@rightreaction.ca to show proof.
  5. I have an expired Red Cross EMR Certification.
    What Professional Responder Course can I take?
    a) First Responder course (40 hrs) and
    b) EMR Upgrade course (40 hrs)
  6. I have a First Responder or EMR Certification from another organization. What Professional Responder Course can I take?
    Please call Red Cross Contact Centre at 1-877-356-3226 to confirm.

Wilderness & Remote First Aid Course Questions

  1. What is the prerequisite for RFA | WFA courses?
    There is no prerequisite for the Remote First Aid Course (RFA-20 hrs) OR the Wilderness First Aid Course (WFA-40 hrs).
    However, if you have completed the RFA course, you can take the WFA Bridge/Upgrade course.
    RFA (20 hrs) + WFA Bridge/Upgrade (20 hrs) = WFA (40 hrs)
    *Note – Must be Red Cross RFA course to upgrade.
  2. Do I need to have CPR/AED or Standard First Aid & CPR/AED to take a Remote First Aid or Wilderness First Aid course?
    No. BOTH Red Cross Wilderness & Remote First Aid Courses include Standard First Aid & CPR/AED content.
  3. Do we camp out for either level of Remote or Wilderness First Aid courses?
    Remote First Aid & Wilderness First Aid Courses include outdoor time, but do not require camping.
    a) WRFA course includes 25-50% of the course in a non-urban setting.
    b) AWRFA course includes 50%+ of the course in a non-urban setting.
  4. Do Wilderness & Remote First Aid courses include wilderness survival skills?
    Red Cross RFA/WFA courses are first aid courses that deal with alternative environments (Wilderness & Remote).  This is NOT a wilderness survival course.

We WILL NOT be:
Starting fires from scratch.
Cutting down branches or trees.
Boiling or filtering water from nature.

We WILL be:
Practicing a variety of first aid skills while in a natural environment.
Using supplies from our backpacks (ie tarps & rope) to create a temporary shelter for an injured person.
Learning to make decisions using our judgement while considering the natural challenges.

First Aid & CPR/AED Course Questions

  1. What is First Aid BLENDED Learning?
    Blended Learning offers courses with 50% ONLINE + 50% IN-CLASS.
    You can take 3 levels as a blended learning course:
    a) Standard First Aid & CPR/AED course.
    b) Emergency First Aid & CPR/AED course.
    c) CPR/AED course
  2.  I have CPR/AED level C or level A. Can I take just First Aid?
    No.  There’s no such thing as just a First Aid course.
    ALL Red Cross First Aid Courses include CPR/AED training.
    You can take:
    a) Standard First Aid & CPR/AED course.
    b) Emergency First Aid & CPR/AED course.
  3. CPR/AED can also be taken separately.
    c) CPR/AED course (Level C | Level A | Level BLS)
  4. What do the different levels of CPR mean?
    i) Level C CPR/AED teaches Adult|Child|Baby skills (Choking/CPR/AED).
    ii) Level A CPR/AED teaches Adult skills only (Choking/CPR/AED).
    iii) Level BLS CPR/AED teaches advanced skills for healthcare professionals.
  5. I have an unexpired Red Cross Standard First Aid & CPR/AED certification. Can I take a recertification course?
    Take Standard First Aid & CPR/AED recertification course.
    Previous certification MUST be an unexpired Red Cross certification.
  6. I have an expired Red Cross Standard First Aid & CPR/AED certification. Can I take a recertification course?
    No.  If your certification is expired, you need to retake Standard First Aid & CPR/AED course.
  7. I have a Standard First Aid & CPR/AED certification from another provider that is not Red Cross. Can I take a recertification course?
    No.  If your certification is from another first aid training agency, you cannot take a Red Cross recertification course.  You can take Standard First Aid & CPR/AED course.

Private Swim Lessons Questions

  1. I don’t have a pool. Can I still do lessons?
    YES!  Right Reaction offers lessons at our backyard pool during the Summer (May to Sept) and rents an indoor private pool (Oct to Apr).  You are welcome to do lessons at one of our pools.  Please visit the Swim Lessons tab on our website and fill out a registration form with your preferences.
  2. Should swimmers wear goggles or not?
    Right Reaction recommends that swimmers are comfortable in the water with and without goggles. When first learning, it is important for swimmers to be able to put their face in the water and blow bubbles without goggles.  Instructors may request that swimmers perform certain skills without goggles.  When swimmers enter the higher levels that require them to swim multiple lengths of the pool, they can wear goggles.  It is preferred that the goggles cover their eyes and are not masks that cover the mouth and nose, as blowing bubbles through the mouth and the nose is a requirement of swimming.
  3. Should we take 30 min, 45 min or 60 min lessons?
    Right Reaction recommends 45 minute lessons for swimmers at Swim Kids Level 3 or higher.
    Right Reaction recommends 60 min lessons for swimmers at Swim Kids Level 8, 9, 10 or for multiple students in the same lessons.
  4. What is your cancellation policy?
    Right Reaction’s full cancellation policies are available on the policies page. Please ensure you take a moment to review.
  5. What should I bring to the FIRST lesson?
    i) RETURNING CLIENTS: If you have your report card from last year, please provide it for us. We like to use the same report cards, so you can see your progress from one level to the next.  It also gives us the reminders of what the swimmer has done well and what they need to work on.ii) NEW CLIENTS: Right Reaction will provide a report card for each student at the end of the set of lessons.
  6. What should I bring to each lesson?
    Right Reaction recommends that swimmers bring:
  • bathing suit
  • a towel (or two)
  • goggles (if necessary)
  • sunscreen (outdoors)

During lessons, swimmers will not use:

  • puddle jumpers
  • water wings
  • flotation devices
  • lifejackets/PFD’s (only used for specific skills)

How To Pay On Our Website

  1. What forms of payment do you accept?
    i) E-Transfer
    ii) Debit cards (in person)
    iii) Cheque (in person)
    iv) Credit Card
    v) PayPal
  2. How do I pay online with a Credit Card instead of PayPal?
    PayPal is our safe, secure, payment processing service. You can pay with PayPal if you have a PayPal account OR you can pay with any major Credit Card.
    1. Select course dates and options & ‘Add to Cart.’
    2. Click ‘Continue to PayPal.’
    3. Follow the prompts to enter your info.
    4. Select the ‘Pay with Credit Card’ option under ‘Pay with PayPal.
  3. Why am I getting an error when I enter my credit card info?
    There are three common errors:
    1. The billing address MUST match the address that your credit card bill is registered to.
    2. The postal code is different than the billing address.
    3. There is a spelling error or you entered an incorrect card # or expiry date.
  4. I don’t have a credit card or a PayPal account. How can I pay?
    You can pay by e-transfer. Please email info@rightreaction.ca to confirm your total and get a password for payment.

Private Course Bookings & Event Medical Bookings

  1. ALL Private Course Bookings are subject to:
    i) A minimum number of course participants
    ii) A private course booking contract included with your quote
    iii) A cancellation fee if cancelled less than 10 business days in advance.
  2. ALL Event Medical Bookings are subject to:
    i) A event medical contract included with your quote
    ii) A cancellation fee if cancelled less than 10 business days in advance.
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