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Frequently Asked Questions

Policies - Cancellations, Bookings, Rescheduling

Where do I find Right Reaction's company policies?

Right Reaction’s company policies for First Aid Training & Swim Lessons, including cancellations, rescheduling, fees and more are found on our Policies page.  Click the link at the bottom left side of any page as well.

EMR & First Responder Course Questions

What is the difference between First Responder (FR) & Emergency Medical Responder (EMR)?

First Responder (FR) is the first level of advanced training.  It is a 40 hour course.  You must have CPR C or Standard First Aid C in order to take First Responder.  Full course details are on the First Responder page.

Emergency Medical Responder (EMR) is the highest level of advanced training.  It is an 80 hour course.  Full course details are on the Emergency Medical Responder page.

*Right Reaction offers EMR in two parts – First Responder (40 hrs) and EMR Upgrade/Bridge (40 hrs) to achieve the EMR certification.

EMR = 80 hours
FR (40 hrs) + EMRU (40 hrs) = EMR (80 hrs)

You must take First Responder & EMR Upgrade/Bridge to achieve the EMR certification.

I have CPR C or Standard First Aid & CPR C. What EMR Course can I take?

You can take:
a) First Responder course (40 hrs) and then
b) EMR Upgrade course (40 hrs) to achieve the EMR certification

EMR = 80 hours
FR (40 hrs) + EMRU (40 hrs) = EMR (80 hrs)

I have an unexpired Red Cross First Responder Certification. What EMR Course can I take?

You can take:
EMR Upgrade course (40 hrs)

Note:

  • You must email a picture/copy of your unexpired Red Cross First Responder card to brad@rightreaction.ca to show proof.

I have an unexpired Red Cross EMR Certification. What EMR Course can I take?

You can re-certify by taking:
EMR Recert course (40 hrs)

Note:

  • You must email a picture/copy of your unexpired Red Cross First Responder card to brad@rightreaction.ca to show proof.
  • You must bring your Red Cross EMR certification card & Emergency Care Manual

I have an expired Red Cross EMR Certification. What EMR Course can I take?

You will need to take:
a) First Responder course (40 hrs) and
b) EMR Upgrade course (40 hrs)

I have a First Responder or EMR Certification from another organization.. What EMR Course can I take?

Email a picture of your certification card to brad@rightreaction.ca.

First Aid & CPR/AED Course Questions

What is BLENDED Learninng First Aid?

Blended Learning is a blended course – 50% ONLINE + 50% IN-CLASS.
You can take:
a) Blended Standard First Aid & CPR/AED course (8 hrs online + 7 hrs in-class).
b) Blended Emergency First Aid & CPR/AED course (4 hrs online + 4 hrs in-class).
c) Blended CPR/AED course (Level C – 3 hrs online + 2 hrs in-class).

I have CPR C or A. Can I take just First Aid?

No.  There’s no such thing as just a First Aid course.
ALL Red Cross First Aid Courses include CPR/AED training.  You can take:
a) Standard First Aid & CPR/AED course (15 hrs).
b) Emergency First Aid & CPR/AED course (8 hrs).

CPR/AED can be taken independently.
c) CPR/AED course (Level C -5 hrs/Level A – 4 hrs).

What do the different levels of CPR mean?

i) Level A CPR/AED (4 hrs) teaches Adult skills only (Choking/CPR/AED).
ii) Level C CPR/AED (5 hrs) teaches Adult|Child|Baby skills (Choking/CPR/AED).
iii) Level BLS CPR/AED (6 hrs) teaches Level C CPR/AED skills PLUS advanced skills (Oxygen, Airways, BVM’s, Jaw Thrust, & more).

I have an unexpired Red Cross Standard First Aid & CPR/AED certification. Can I take a recertification course?

You can take:
Standard First Aid & CPR/AED (same level) recertification course (8 hrs)
Previous certification MUST be an unexpired Red Cross certification.

I have an expired Red Cross Standard First Aid & CPR/AED certification. Can I take a recertification course?

No.  If your certification is expired, you can take:
Standard First Aid & CPR/AED course (15 hrs).

I have a Standard First Aid & CPR/AED certification from another provider that is not Red Cross. Can I take a recertification course?

No.  If your certification is from another first aid training agency, you cannot take a Red Cross recertification course.  You can take:
Standard First Aid & CPR/AED course (15 hrs).

Wilderness & Remote First Aid Course Questions

What is the prerequisite for WRFA courses?

There is no prerequisite for the Wilderness & Remote First Aid Course (WRFA) (20 hrs) OR the Advanced Wilderness & Remote First Aid Course (AWRFA) (40 hrs).
However, if you have the WRFA (20 hrs) course, you can take the AWRFA Bridge/Upgrade (20 hrs) course.
WRFA (20 hrs) + AWRFA Bridge/Upgrade (20 hrs) = AWRFA (40 hrs)
*Must be Red Cross WRFA course to upgrade

Do I need to have Standard First Aid & CPR/AED or CPR/AED to take a Wilderness & Remote First Aid course?

No.  BOTH Red Cross Wilderness & Remote First Aid Courses include Standard First Aid & CPR/AED content.  You can take:
a) WRFA course (20 hrs).
b) AWRFA course (40 hrs).

Do we camp out for either level of Wilderness & Remote First Aid courses?

Both levels of Red Cross Wilderness & Remote First Aid Courses include outdoor time, but do not require camping.
a) WRFA course includes 25-50% of the course in a non-urban setting.
b) AWRFA course includes 50%+ of the course in a non-urban setting.

Do Wilderness & Remote First Aid courses include wilderness survival skills?

Red Cross WRFA/AWRFA courses are first aid courses that deal with alternative environments (Wilderness & Remote).  This is NOT a wilderness survival course or like some of the TV shows you may have seen (ie. Bear Grylls, Naked & Afraid, Survivor, etc).

We WILL NOT be:
Starting fires from scratch.
Building huts from trees we cut down.
Boiling or filtering water from nature.

We WILL be:
Practicing a variety of first aid skills while in a natural environment.
Using supplies from our backpacks (ie tarps & rope) to create a temporary shelter for an injured person.
Learning to make decisions using our judgement while considering the natural challenges.

Summer Swim Lessons Questions

I don't have a pool. Can I still do lessons?

YES!  Multiple Right Reaction Swim Instructors have a backyard pool at their home.  You are welcome to do lessons at one of our pools.  Please select the location that you would prefer – Hamilton | Ancaster | Burlington – from the menu and fill out a registration form with your preferred options.

Should swimmers wear goggles or not?

Right Reaction recommends that swimmers are comfortable in the water with and without goggles. When first learning, it is important for swimmers to be able to put their face in the water and blow bubbles without goggles.  Instructors may request that swimmers perform certain skills without goggles.  When swimmers enter the higher levels that require them to swim multiple lengths of the pool, they can wear goggles.  It is preferred that the goggles cover their eyes and are not masks that cover the mouth and nose, as blowing bubbles through the mouth and the nose is a requirement of swimming.

Should we take 30 min, 45 min or 1 hr lessons?

Right Reaction recommends 45 minute lessons for swimmers at Swim Kids Level 3 or higher.
Right Reaction recommends 1 hour lessons for swimmers at Swim Kids Level 8, 9, 10 or for multiple students in the same lessons.

What is your cancellation policy?

Right Reaction’s full cancellation policy including inclement weather, client cancellation and Right Reaction cancellation are available on the policies page. Please ensure you take a moment to review our policy.

What should I bring to each lesson?

Right Reaction recommends that swimmers bring:

  • your bathing suit
  • a towel (or two)
  • goggles (if necessary)
  • sunscreen

During lessons, swimmers will not use:

  • puddle jumpers
  • water wings
  • flotation devices
  • lifejackets/PFD’s (only used for specific skills)

What should I bring to the FIRST lesson?

1)  RETURNING CLIENTS: If you have your report card from last year, please provide it for us. We like to use the same report cards, so you can see your progress from one level to the next.  It also gives us the reminders of what the swimmer has done well and what they need to work on.

2) NEW CLIENTS: Right Reaction will provide a report card for each student at the end of the set of lessons.

Paying On Our Website

How do I pay with a Credit Card instead of PayPal?

PayPal is our safe, secure, payment processing service.  You can pay with PayPal if you have a PayPal account OR you can pay with any major Credit Card.
1. Select course dates (and option if necessary) & ‘Add to Cart.’
2. Click ‘Continue to PayPal.’
3. Follow the prompts to enter your info.
4. Select the ‘Pay with Credit Card’ option under ‘Pay with PayPal.’

Why am I getting an error when I enter my credit card info?

There are 3 common errors:
1. The billing address MUST match the address that your credit card bill is registered to.
2. The postal code is different than the billing address.
3. There is a spelling error or you entered an incorrect card # or expiry date.

I don't have a credit card or a PayPal account. How can I pay?

You can pay by e-transfer.  Please email brad@rightreaction.ca to confirm your total and get a password for payment.

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